FAQ

You can always contact us for any of your questions!

What are your artwork requirements?

Artwork for any screen printing & sticker orders must be supplied print-ready or additional fees may apply.

Artwork must be submitted in one of the following formats:

VECTOR ART:

Vector files are preferred files. All fonts must be converted to outlines.


Adobe Illustrator (.ai)

Scalable Vector Graphic (.svg)
Encapsulated PostScript (.eps)
Portable Document Format (.pdf)

IMAGE FILES:

Image files must be CREATED at 300dpi or higher in the EXACT print size desired or larger. All font layers must be rasterized.

Photoshop (.psd)
.JPEG

.TIFF 

Files submitted outside of these requirements are subject to additional charges and production delays.

Artwork can be emailed to info@BrassCityInk.com

If you have additional questions or need help with artwork feel free to call us at (203) 493-0919.

Where is Brass City Ink located?

We are located at 1760 Watertown Ave in Oakville Connecticut.

What are Brass City Inks hours of operation?

We are open Monday through Friday 9:00 AM until 5:00 PM. We also work with our clients after hours by appointment.

What is screen printing?

Screen printing is a technique where ink is pushed through a mesh screen using a squeegee to transfer a design onto a particular item. 

What type of inks do you use?

We use both plastisol ink as well as water-based ink if requested.

What is your return policy?

Because what we do is custom to each project, we do not accept returns on any order. 

What are your payment terms?

We require payment in full prior to any printing or embroidery.

What is your pricing for graphic design work?

Depending on how detailed the design is depends on the cost. Typically we can give an estimate, but once the final design is complete we can give the exact price. This is because things may be added or fixed based on the clients wants. 

Can I make changes to my order after it has been finalized?

Certain changes can be made at no cost or they may incur a fee. It is based on the individual job, but we are happy to work with you!

What is the minimum quantity I can order?

All jobs require a 24 piece minimum. 

Do you ship nationwide?

Yes, we do! Shipping is paid by the customer.

How long will it take to receive my order?

Once the artwork is approved and payment has been made, it can take anywhere from 7-10 business days to complete the job.